ORDERING
What are the accepted forms of payment?
All credit/debit cards are accepted, as well as Paypal. No checks or money orders.
How do I know if my order has gone through?
Shark Robot will send you an order confirmation email to let you know your order has been received.
How long does order processing take?
Order processing takes 2-3 days. You will receive a confirmation email when you order, and a confirmation email when your order has shipped.
How does the charge show up on my bill/statement?
The charge will show up as "Shark Robot." Don't worry, it won't show up as "PORN PORN PORN."
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SHIPPING
How much is shipping?
The cost of shipping has a lot of factors, including where you are and how much you are buying. For a definite price on shipping, you can use the shipping calculator toward the end of the checkout process. Shark Robot offers first class, priority, and express mail for domestic and international customers. International customers who spend over $60 get free shipping!
Here's a quick rundown for estimated shipping costs:
| |
First Class |
Priority |
| Domestic |
$2 - $3 |
$10 - $12 |
| International |
approx $8 |
|
| (international orders over $60 receive free shipping) |
How long does shipping take?
The amount of time shipping takes depends on what type of shipping you chose. Shark Robot offers first class, priority, and express for both domestic and international customers.
What service do you ship through?
Teahouse orders are shipped via the USPS.
How do I know if my order has shipped?
You will receive a confirmation email to the email you checked out with when your order has shipped.
Is tracking provided?
Unfortunately tracking is not provided on most shipping, for both domestic and international customers. The only service where tracking is provided is through express shipping.
How are orders packaged/how do they arrive?
Orders are packaged in basic envelopes with a return sticker addressed to "Shark Robot." Don't worry, we won't draw penises all over your packages. Unless you really want us to.
I entered the wrong shipping address, help!
Don't panic! Just shoot an email to sharkrobotshipping@gmail.com and let them know your name, order number, and what email you used to place the order, and please include the shipping address you'd like it changed to. Response time can take up to 3 business days so please be patient!
Do you mark "gift" on international customs forms?
Shark Robot does indeed mark "gift" on customs forms- this helps keep custom costs down. It is different depending on the country you live in, but generally marking "gift" will help take care of unwanted costs.
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LOST/DAMAGED ITEMS
Who do I contact about orders and how log is the response time?
Contact sharkrobotshipping@gmail.com about your orders. There is a dedicated customer service representative who spends her days answering emails! But she has a lot to go through, so please allow 3 business days for her response time. If you haven't heard back in 7 business days, please shoot us an email at teahousecomic@gmail.com. When sending emails about your orders, please remember to include your name, order number, and email you used to place the order.
My order hasn't arrived/there's a problem with my order.
If you have received your order but it's wrong or damaged, please do not hesitate to email sharkrobotshipping@gmail.com. Please keep in mind that response time is 3 business days.
If you suspect your order might be lost, please make sure that:
- you've received your shipping confirmation email
- you've waited at least a week for domestic and a month for international from the time you received your shipping confirmation
If you've done the above, please email sharkrobotshipping@gmail.com and remember to include your name, order number, and email you used to place the order.
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STORE POLICIES
What is the return policy?
Shark Robot has a 30 day return policy from when you received your order in the mail. Return and exchange information can be found here.
Does the store have an age policy?
On items that are marked as 18+ only we require the buyer to be at least18 years of age. By adding these to your cart you are acknowledging that you are 18 or older.
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